Refund policy

Damaged, defective, wrong or missing items: If your order arrives damaged or defective, or you received the wrong item or something is missing, email hello@catquizbox.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice, and you won't need to send anything back.

Lost packages: If your tracking hasn't updated for 10 or more days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you in full.

Change of mind: Because our toys ship directly from our suppliers, we can't accept returns for change of mind or unwanted items. Please check sizes and details before ordering, and email us with any questions first.

Refunds go back to your original payment method within 5–10 business days of approval.

Questions? Email hello@catquizbox.com.